Yep, even us artistic types have to throw down some policies to run our business all proper like. Here we go . . .
We provide a free 1 hour consultation for anyone interested in our services. We can review your needs and options together in person. Once we sift through all the details together, we can then provide you a detailed project quote within 1 to 2 business days following our initial meeting.
"I have these new policies toward my life, like, I will not accelerate when I see the yellow light."
- Elizabeth Gilbert
We ask for a 50% Deposit to begin your design project. This allows us to schedule your project into our timeline and begin on our agreed date. This then covers the first portion of setting up your account and beginning your project unto completion.
"Honesty is the best policy."
- Benjamin Franklin
We will ask for the final balance due on your project either upon completion or the agreed due date, being whichever comes first. Project materials only become available for client use and exclusive client rights upon final payment. There are those rare occasions that a client may not provide all of the needed content on time, or decides to sit on the project for however long. In these cases, much or most of the work has already been completed and budgeted for, and as you know, our bills gotta get paid too. No worries. We settle up with you, keep everything on file, and reschedule you to finish up when you're ready.
"Honesty is the best policy - when there is money in it."
- Mark Twain
Upon accepting your 50% deposit, we will require a project agreement to be signed mutually by us and client. It will summarize our agreed project terms such as description, agreed timeline and cost, and that you will have full rights to your materials upon final payment. It creates a foundation of trust for both parties equally.
We try to keep your cost down by keeping our costs down. Additional client meetings in the middle of a project are common and encouraged, but by phone or video conference. If we need to come out locally to your location to meet in person, there will be a consultation fee of $75 an hour added to project cost. This of course covers our time away from the studio/office as well as travel expenses. If the client is not local to Western North Carolina, then client will need to provide for travel and lodging expenses, as well as the hourly consultation fee. We are always willing to discuss special arrangements or oblige for certain situations.
“We started off trying to set up a small anarchist community, but people wouldn't obey the rules.”
- Alan Bennett
Even if your project is not due to begin the actual design and development phase for another two weeks, we will already have time and administrative costs well invested into your project from the time we accept your deposit.
Our policy is that there are no refunds on the portion of deposits $300 or less and cancellation must take place within 3 business days. If cancellation takes place in mid project, the deposit will be non-refundable, and client will be billed an hourly rate for a final balance according to the percentage of project finished, if this is required and time invested went beyond initial deposit.
If client falls into unpredictable hardship that is provable and requires cancellation of project, then we are more than happy to discuss arrangements with you and/or release you from further obligation.
We're easy and we want to grow our business, as well as help you to grow yours. You have an issue, a concern, a question? Talk to us. More than any policy that the policy police can come up with, we most of all, want to make you happy and have you telling others!